DSM Ditch or Keep?

I am not going to touch on the DSM directly here. However, I do have some cross-experience in a seemingly unrelated field, but is it?

For over ten years, I worked as a technical support specialist in a call center and seven years as a field service technician for a small wireless internet service provider. As a Diagnostician, I have seventeen years of experience if I combine the knowledge from those two jobs. The jobs involved troubleshooting cell phones, computers, network infrastructure, and people.

Over that time, several colleagues and I attempted to write a Troubleshooting manual for computer, cell phone, and network-related issues; oh yes, and let’s remember people. Have You seen our book? No, you have not; why is this? There were many attempts, but the book never made it off the many pages written. The reasons for this were simple: the possible scenarios were too numerous, and the classification of issues became too cumbersome on cross reference, as were the potential fixes. In short, the unwritten book to help fix the broken became broken. It was too complex in its working and lacked fluidity; it in itself lacked the reasoning power of the Human Brain. And then there was a need for future updates. Yes, the book idea broke.

In walks the DSM, a diagnostic aid for. Wait one minute; please see the previous paragraph.

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